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Instagram integration

Every DM and comment, turned into a sale.

Scout connects to your Instagram business account and answers DMs, story replies and comments in your brand voice, in seconds.

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14-day free trial · No credit card needed

Scout repliedInstagram comment

sneha.designs: price?

yourstore: Sent you the details in DM.

Moved to DM
Your storeScout · replies in secondsInstagram
Hi Sneha, the Kundan Jhumka Set is ₹1,299 and in stock.
ok I want it
Here is your link. Kundan Jhumka Set · ₹1,299 · Checkout →

Connect your account. Scout works the inbox.

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  1. 1

    Connect your Instagram business account.

    Scout works from your catalogue, sizing and policies.

  2. 2

    Scout answers every DM.

    Story replies and reactions too.

  3. 3

    Scout moves comments to DM.

    Answered publicly first, then taken somewhere private.

  4. 4

    Scout hands over to close.

    To checkout, to WhatsApp, or to your team.

Your Instagram inbox, worked for you.

Story replies, answered warm.

Scout replies while the interest is still there.

Your storeScout · replies in secondsInstagram
is this still available?
Replied to your story
It is. The Rose Gold Anklet is ₹899 and in stock. Want the link?

Comments become conversations.

A "price?" gets a public reply, then a DM.

Comments
  • priya_kInstagram postprice?Replied · Moved to DM
  • rohan.fitsInstagram reelavailable in XL?Replied · Moved to DM
  • meera.homeInstagram posthow much for the set?Replied · Moved to DM
  • anu.wearsInstagram reelis the red one there?Replied · Moved to DM

Remembers the customer.

Scout recalls their past chats with your store.

Customer profile

Sneha D.

One profile, every channel

Instagram
  • Last chat: asked about the Kundan Jhumka Set
  • Earlier: asked about silver anklets
  • Remembered across past chats

Recommends the right piece.

Products suggested from your live catalogue.

Your storeScout · replies in secondsInstagram
something to go with a green lehenga?
These two would go well with green:
Kundan Jhumka Set₹1,299View
Pearl Choker · Gold₹1,650View

A handover that closes.

To checkout in the DM, or to WhatsApp with full context.

What happens
  1. 8:41 PMSneha, in DM: "ok I want the jhumka set"
  2. 8:41 PMScout sends the checkout link in the DM.
  3. 8:50 PMOr Scout moves her to WhatsApp, with the whole conversation carried across.
  4. Any timeYour team is looped in the moment a human is needed.

No change to how you post.

  • Your existing account.Connects to your Instagram business account.
  • Post as you always do.No change to how you run your drops.
  • Knows your store.Your catalogue, sizing and policies.
  • Your brand tone.Not a helpdesk voice.
  • Posts and reels.Comment questions answered on both.
  • Nobody repeats themselves.The conversation travels with the buyer to WhatsApp.

Questions, answered.

How do I connect Instagram to Scout?

Connect your existing Instagram business account. Nothing changes in how you post or run your drops.

What does Scout reply to on Instagram?

DMs, story replies and reactions, and comment questions on your posts and reels, all in your brand voice.

What happens when someone comments "price?" on a post?

Scout answers publicly and moves the buyer into DM, where it recommends the right piece from your live catalogue.

Can Scout close a sale from an Instagram DM?

Yes. Scout sends checkout links in the DM, or hands warm buyers to WhatsApp with the whole conversation carried across.

Does Scout remember returning customers?

Yes. Scout remembers the customer across their past chats.

When does my team get involved?

Scout loops in your team the moment a human is needed.

Your next comment, your next order.

Connect your Instagram business account and Scout takes the inbox.

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14-day free trial · No credit card needed

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