Team inbox for WhatsApp & Instagram
Scout answers every customer and asks when it needs you. Take over any chat in one tap.
14-day free trial · Up to 10 teammates on every plan
Scout is on it. Take over any time.
Meena R.
The one in your Business app, or a new API number.
Up to 10, each with a login on web and mobile.
What Scout handles on its own, and what it asks you.
Everyone works from one inbox on the same number.
In a private note the customer never sees.
Scout goes quiet. Hand back and it carries on.
"Scout handles it" or "Ask my team", for every money action.
Playbook“COD only for orders under ₹5,000. Above that, ask the customer to pay online.”
WhatsApp, Instagram DMs and comments, and website chat. Up to 10 teammates.
Scout needs you · Rasheed · bulk order · GST for 12 units?
Assigned to you · Farah · exchange
Reply from your phone and Scout steps back. Same number.
| WhatsApp Business app | DmScout team inbox | |
|---|---|---|
| Who can reply | Whoever holds the phone | Up to 10 teammates, each with a login |
| Channels | WhatsApp only | WhatsApp, Instagram and website chat |
| Replies at 2am | Waits for the morning | Scout answers in seconds |
| Who's handling which chat | Unclear | Every chat shows who's on it |
| Notes on a customer | In someone's head | Notes and tags on every customer |
| Work from | One phone | Web and the DmScout mobile app |
Stock and delivery questions
Bulk and B2B orders go to the owner with a summary.
Size and fabric questions
Custom stitching requests go to the tailoring team.
Product and routine questions
Reaction complaints go straight to a person.
Designs and prices
Engraving and custom orders are confirmed by your team.
Specs and compatibility
Warranty claims go to the service team.
Ingredients and delivery
Bulk and corporate gifting go to the sales team.
Yes. Everyone works from the same inbox on the same number, on web and mobile. Every plan includes up to 10 teammates.
With DmScout, your team uses your WhatsApp Business number from the web inbox and the DmScout app, on as many devices as you have teammates, up to 10.
Each chat shows who's handling it: Scout or a teammate. Assign chats, leave private notes and @mention colleagues so two people never reply to the same customer.
It asks your team in a private note, then replies to the customer once you answer. Tick "Save to Scout's knowledge" and it answers on its own next time.
Yes. Set each action to "Scout handles it" or "Ask my team".
Any chat, any time, with one tap. Hand it back when you're done, or let it return to Scout automatically after the hours you set.
Yes, DmScout is on the App Store and Google Play, with notifications when Scout needs you.
Yes, when you connect your number from the Business app. Your phone and DmScout stay in sync on the same number.
Invite your team and let Scout take the chats tonight.
Start free trial14-day free trial · Up to 10 teammates on every plan
DmScout