DmScoutAI customer support for your store
Every customer answered. In seconds.
Orders, shipping, returns, COD and stock. Scout answers on WhatsApp, Instagram and your website, day and night.
14-day free trial · Live on your store tonight
- Priya S.WhatsAppprice of the 5L pressure cooker?Answered
- @homewithrinaInstagram commentprice?Answered
- KarthikWebsite chatis COD available for 641001?COD confirmed
- Meena R.WhatsAppwhere is my order #4821Tracking link sent
- ArjunInstagram DMis this available in blue?Answered
- FarahWhatsAppcan I exchange the lid? it came crackedExchange steps sent
- RasheedWhatsApp12 kadais for my restaurant, GST bill?Needs your team (summary ready)
The same questions, all day. Scout takes every one.
Every repeat question.
Exact price and today's stock, for every variant.
+ hundreds more today
What your category asks. Answered from your store.
Home & kitchen
“Can I exchange if it's dented?”
Your exchange policy, in your own words.
Fashion & ethnic wear
“Is XL available?”
Live stock for that size and colour.
Beauty & personal care
“Is it for oily skin?”
Answered from your product details.
Jewellery & accessories
“Is COD available for this?”
Checked against your COD rules.
Electronics & gadgets
“Does it support fast charging?”
Specs, as your product page lists them.
Food, health & wellness
“Do you deliver to my pincode?”
Your shipping rates for their city or pincode.
Your terms, your words. In every reply.
- 01COD rules.Including the order limits you set.
- 02Delivery charges.Your shipping rates for their city or country.
- 03Delivery dates.Your delivery times. For placed orders, the live status.
- 04International shipping.The countries you ship to and your rates, as you wrote them.
- 05Offers and coupons.Your active discounts, and whether their code works.
- 06Size and fit.Sizing, fit and specs from your product details.
Replying yourself. Or Scout replying.
| Your team | Scout | |
|---|---|---|
| First reply | Minutes to hours | Seconds, every time |
| After 9pm and on Sundays | Waits for the morning | Answered right away |
| Instagram "price?" comments | Often missed | Answered, then moved to DMs |
| "Where's my order?" | Look it up, copy the link | Live status and tracking link |
| Sale and festival rush | Chats pile up | Every chat answered the same way |
| Chats that need a person | Mixed in with everything else | Handed over with a summary |
Four steps to set up. Answering tonight.
Start free trial- 1
Connect your Shopify store.
Scout knows your products, stock and orders.
- 2
Connect your WhatsApp number.
The official API, or the number already in your Business app.
- 3
Add your policies.
Shipping, returns, COD and your common answers, in your own words.
- 4
Turn Scout on.
Every new message gets a reply.
Questions, answered.
Can AI really handle my customer support?
Scout answers the everyday questions on its own: orders, shipping, stock, COD and returns. The rest reach your team with a summary.
How do I automate my WhatsApp Business messages?
Connect your WhatsApp Business number and your store to DmScout, then add your policies. Scout replies to every new message.
Which channels does Scout answer on?
WhatsApp, Instagram DMs, Instagram comments and your website chat, all from one inbox.
How do I automatically reply to Instagram comments with a DM?
Connect Instagram to DmScout and turn on comment replies. Scout replies to comments like "price?" and continues the conversation in DMs.
Can Scout tell customers where their order is?
Yes. Scout checks the order belongs to the customer, then replies with the live status and tracking link.
Will Scout handle refunds and cancellations?
It follows your rules. You choose whether Scout handles them or checks with your team first.
What happens outside business hours?
Scout answers around the clock. Anything that needs your team waits in the inbox with a summary for the morning.
Can my team take over a chat?
Yes, any chat, with one tap. Hand it back to Scout when you're done.
Every customer answered. Starting tonight.
Connect your store and Scout replies to your next customer in seconds.
Start free trial14-day free trial · Live on your store tonight