Shopify WhatsApp integration

Your Shopify store, in every chat.

Products, stock, offers and orders, in every WhatsApp, Instagram and website chat. The order lands in Shopify.

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14-day free trial · Connects to Shopify in minutes

Your storeScout · replies in secondsWhatsApp

2 of the copper water bottles pls, 1 litre

Done! 2 × Pure Copper Bottle (1 L) = ₹2,398, with your WELCOME10 code applied: ₹2,158. Complete your order

Shopify · Order #5214 · Lakshmi V. · ₹2,158 · Paid · Attributed to Scout

Connected to Shopify. In four steps.

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1
Connect your Shopify store.
Approve the permissions. Products, stock, offers and orders sync over.
2
Connect your WhatsApp number.
Official WhatsApp Business API, or the number in your Business app.
3
Turn on order updates.
Pick the events that send a message, and the template for each.
4
Turn Scout on.
Every WhatsApp message is answered from your live store data.

Saved in Shopify. Known in the next chat.

In sync, every change.

Products, prices, stock and orders reach Scout as you save them.

What happens

10:02 AMProduct updated · Silk Cotton Saree, Maroon · price ₹2,899 → ₹2,499
10:05 AMStock updated · Vitamin C Serum 30 ml · 0 → 40
10:11 AMOrder placed · #5211 · ₹1,180
10:40 AMOrder shipped · #5198 · tracking added · Scout is up to date

Orders built in chat.

Items, address and valid coupon. Paid on your own Shopify checkout.

Your storeScout · replies in secondsWhatsApp

one wireless mouse and the mouse pad, deliver to my Bengaluru address

Here's your order: Silent Wireless Mouse · ₹899 + Extended Mouse Pad · ₹449 = ₹1,348, to your saved address in Bengaluru. Complete your order

Shopify checkout · Order summary · ₹1,348 · Pay now

Order updates on WhatsApp.

Confirmed, shipped, delivered, plus up to three abandoned-checkout reminders.

What happens

Order placedHi Sana, your order #5207 for Kids Cotton Night Suit (4–5 yrs) is confirmed. ₹799.
Order fulfilledYour order #5207 has shipped. [Track shipment]
DeliveredYour order #5207 has been delivered. We hope your little one loves it!
Checkout leftHi Sana, you left the Kids Cotton Night Suit in your cart. [Finish your order]

Discounts quoted right.

Reads your running discounts and checks a code before quoting it.

Your storeScout · replies in secondsWhatsApp

I have code DIWALI20, does it work on the air fryer?

DIWALI20 is valid on your order. The 4.2 L Air Fryer is ₹5,499, so you pay ₹4,399 with the code. Complete your order

Checked in Shopify · valid until 5 Nov

Every shopper's timeline.

Views, carts and checkouts, plus revenue from Scout chats.

Revenue from Scout chats

₹1,150 · 1 paid order

Pooja N.Viewed Handloom Cotton Dupatta → Added to cart → Asked on WhatsApp → Checkout completed₹1,150

A WhatsApp button opens a chat. Scout answers it.

	WhatsApp button	Scout connected to Shopify
What it does	Opens a chat with your number	Answers with your live store data
Product questions	Your team looks up Shopify	Scout searches your catalogue
Taking the order	You collect details and create it	Order and checkout link in the chat
Coupon codes	Your team checks each one	Validated against your Shopify discounts
Sales from chat	Hard to count	Attributed to Scout in your dashboard
Abandoned checkouts	Lost	Up to three WhatsApp reminders

What Scout does. With your Shopify store.

Searches every variant.Names, sizes, colours, materials and prices, for catalogues of any size.
Keeps sold-out items out.Stock is checked per variant, so sold-out items are never recommended.
Adds to the real cart.In website chat, straight into the shopper's cart.
Searches every variant.Names, sizes, colours, materials and prices, for catalogues of any size.
Keeps sold-out items out.Stock is checked per variant, so sold-out items are never recommended.
Adds to the real cart.In website chat, straight into the shopper's cart.
Searches every variant.Names, sizes, colours, materials and prices, for catalogues of any size.
Keeps sold-out items out.Stock is checked per variant, so sold-out items are never recommended.
Adds to the real cart.In website chat, straight into the shopper's cart.
Searches every variant.Names, sizes, colours, materials and prices, for catalogues of any size.
Keeps sold-out items out.Stock is checked per variant, so sold-out items are never recommended.
Adds to the real cart.In website chat, straight into the shopper's cart.

Tracks orders.Status and tracking link, shared only with the customer who ordered.
Knows each customer.Recent orders, linked across WhatsApp, Instagram and your website.
Follows your order rules.Placing, cancelling and editing orders can each ask your team first.
Tracks orders.Status and tracking link, shared only with the customer who ordered.
Knows each customer.Recent orders, linked across WhatsApp, Instagram and your website.
Follows your order rules.Placing, cancelling and editing orders can each ask your team first.
Tracks orders.Status and tracking link, shared only with the customer who ordered.
Knows each customer.Recent orders, linked across WhatsApp, Instagram and your website.
Follows your order rules.Placing, cancelling and editing orders can each ask your team first.
Tracks orders.Status and tracking link, shared only with the customer who ordered.
Knows each customer.Recent orders, linked across WhatsApp, Instagram and your website.
Follows your order rules.Placing, cancelling and editing orders can each ask your team first.

What Shopify data does. In your category.

Home & kitchen

Stock per size and model

Sells the 5 L cooker in stock, not the sold-out 3 L.

Fashion & ethnic wear

Variant-level stock for every size and colour

"M in maroon?" gets a true answer, or the sizes in stock.

Beauty & personal care

Your restocks reach Scout on save

The customer who asked last week hears "it's back" today.

Jewellery & accessories

Your Shopify discounts

Festival offers and coupon codes, quoted exactly as you set them.

Electronics & gadgets

Specs from your product details

Compatibility questions answered from the listing.

Food, health & wellness

Pack sizes and prices per variant

Repeat buyers reorder the right pack in one chat.

Questions, answered.

How do I connect Shopify to WhatsApp Business?

Connect your Shopify store and your WhatsApp Business number to DmScout. Scout answers WhatsApp chats from your store data, and DmScout sends your order updates on WhatsApp.

Can Shopify send order confirmations on WhatsApp?

Yes, with DmScout. Confirmed, shipped and delivered messages go out as your orders move, using your approved templates. You choose the delay and the hours.

How do I send abandoned cart messages on WhatsApp from Shopify?

Turn on cart reminders in DmScout. When a shopper leaves checkout, DmScout sends up to three WhatsApp reminders at the delays you choose. If the customer replies, Scout picks up the chat.

How often does DmScout sync with Shopify?

Changes reach DmScout as you save them in Shopify, so prices, stock and orders stay current. There is nothing to re-upload.

Can Scout create orders in my Shopify store?

Yes. Scout creates the order with the customer's items and address and sends a checkout link. You can set placing, cancelling and editing orders to ask your team first.

Does Scout handle payments or refunds?

Payments run through your own Shopify checkout. Refunds follow your rule: on cancellation, you choose whether they go through on their own or wait for your team.

What Shopify permissions does DmScout ask for?

Access to products, orders, customers, draft orders, inventory, fulfilments, discounts and customer events, plus a web pixel. Each one maps to a feature on this page.

Do I need Shopify to use DmScout?

Scout can run on your DMs without Shopify, but product search, orders, tracking and order updates need your store connected.

Your Shopify store, selling in every chat.

Connect Shopify. Scout answers your next customer with today's products, stock and offers.

Start free trial

14-day free trial · Connects to Shopify in minutes

Keep reading

Your Shopify store, in every chat.

Connected to Shopify. In four steps.

Connect your Shopify store.

Connect your WhatsApp number.

Turn on order updates.

Turn Scout on.

Saved in Shopify. Known in the next chat.

In sync, every change.

Orders built in chat.

Order updates on WhatsApp.

Discounts quoted right.

Every shopper's timeline.

A WhatsApp button opens a chat. Scout answers it.

What Scout does. With your Shopify store.

What Shopify data does. In your category.

Home & kitchen

Fashion & ethnic wear

Beauty & personal care

Jewellery & accessories

Electronics & gadgets

Food, health & wellness

Questions, answered.

Your Shopify store, selling in every chat.