DmScoutOrder status, from the source.
The order, fulfilment status and tracking link, read live.
where is my order?
Hi Meena, your order #4821 shipped on Monday and should reach you by Thursday. Track order #4821 →
Latest order found automaticallyAI support agent
Answers that arrive before the follow-up.
Order status, exchanges and refunds, answered from live order data. Scout escalates only what needs a person.
14-day free trial · No credit card needed
- Meena R.WhatsAppwhere is my order?Tracking link sent
- @riya.stylesInstagram DMthe kurta is tight, can I exchange?Size L offered
- KarthikStorefrontdid my refund go through?Answered
- Sunita P.WhatsAppthis is the second wrong itemEscalated to your team
Connect, set rules, and Scout answers.
Start free trial- 1
Connect your Shopify store.
Scout reads live order, fulfilment and tracking data.
- 2
Bring your channels together.
Instagram, WhatsApp and the storefront widget in one inbox.
- 3
Set your escalation rules.
Sentiment and intent triggers that reach a human.
- 4
Scout resolves the repeats.
Your team takes only what needs a person.
The repetitive tickets, resolved in the chat.
Delays, told first.
A proactive update when a shipment slips.
- MonOrder #4821 ships. Delivery window: Thursday.
- WedThe shipment slips by a day.
- WedScout: "Hi Meena, your order #4821 is delayed. It will now reach you on Friday."
- WedMeena: "ok, thanks for letting me know"
Exchange first, refund second.
The right size or a close alternative, offered before a refund.
the kurta is tight, I want to return it
Sorry about that. You ordered M. Going by the size chart, L should fit. Shall I exchange it for L?
ok, exchange for L
Done. Your exchange for size L is raised.
Raised in the chat · No formOne inbox, every channel.
A single thread per customer, with order and chat history.
Meena R.
One profile, every channel
InstagramWhatsAppStorefront
- Order #4821 · delivery Friday
- Exchange raised: kurta, M to L
- One thread across all channels
Escalation, with everything attached.
Angry, unusual or high-value chats reach a person immediately.
Sunita P.
WhatsAppScout’s summaryUpset: received the wrong item a second time. Order #4790, refund not started. Full thread attached.
ReplyHand back to Scout
What the support agent works from.
- No order number needed.Scout recognises the shopper and pulls their latest order.
- Size guidance.From your product data, before a return is raised.
- No return forms.A return request opens in the chat, without an email thread.
- Canned replies.And approved WhatsApp templates your team can edit.
- One agent screen.The full thread, the order and the refund state.
- Scout takes it back.The thread returns to Scout once the issue is closed.
Questions, answered.
What support questions does Scout resolve?
The repetitive ones: where is my order, can I exchange this, did my refund go through. Scout answers from live order data and escalates what needs a person.
Does the customer need to share an order number?
No. Scout recognises the shopper, pulls their latest order and replies with the status, tracking link and delivery window.
How does Scout handle returns and exchanges?
It offers the right size or a close alternative first. If the shopper still wants a return, Scout opens the request in the chat, with no form or email thread.
When does a chat go to my team?
Angry, unusual or high-value conversations are escalated immediately, based on sentiment and intent rules. Your teammate sees the full thread, the order and the refund state.
Which channels does Scout cover?
Instagram, WhatsApp and the storefront widget, in one inbox with a single thread per customer.
What happens after my team resolves an escalated chat?
Scout takes the thread back once the issue is closed.
The repeat tickets, off your team.
Connect your store and Scout answers the next order question.
Start free trial14-day free trial · No credit card needed