DmScoutImprove response time to customers
Answered in seconds. While they're ready to buy.
A customer who asks the price wants to buy now. Scout replies right then, with the price, stock and a checkout link.
14-day free trial · Live on your store tonight
Moments a fast reply wins the sale.
"Price?" under a reel.
Answered while they're still watching.
COD, confirmed.
The yes that turns a browser into a buyer.
Delivery by Friday.
Your delivery times, before the gifting deadline slips.
Offers, quoted live.
While the cart is still open.
Bulk requests.
To your team with a summary. The customer knows you're checking.
You set the timing.
Follow-ups go only to customers who showed buying interest.
Reply first. Keep the sale.
Seconds, not hours.
At 11am, at 11pm, on a Sunday and on sale days.
- 11amCustomer asks. Scout replies · 3s
- 11pmCustomer asks. Scout replies · 4s
- SundayCustomer asks. Scout replies · 5s
Answer and next step.
Price, live stock, product card and checkout link in one reply.
Quiet customers, followed up.
With the product, the price and where the chat stopped.
Past 24 hours, still open.
Your team restarts the chat with an approved WhatsApp template.
Slow replies, or Scout.
| Your team replying | With Scout | |
|---|---|---|
| First reply | Hours later | The moment the chat arrives |
| After the answer | Customer has to ask how to buy | Product card and checkout link offered |
| Customer goes quiet | Forgotten in the pile | Followed up from where it stopped |
| Chat past 24 hours on WhatsApp | Reply bounces | Restarted with a template |
| Busy afternoon | Chats wait in a queue | Every chat answered as it arrives |
| Questions that need a person | Wait with everything else | Sent to your team with a summary |
When speed matters most, in your category.
Home & kitchen
Festival cookware and gifting
The customer is comparing three stores at once.
Fashion & ethnic wear
Wedding and occasion outfits
The buyer needs a yes before the tailor's date.
Beauty & personal care
Restocks of a favourite product
A slow "yes" sends them to a marketplace.
Jewellery & accessories
A piece to match tonight's outfit
"Is it available?" decides the order.
Electronics & gadgets
Does it work with my phone?
The buyer won't pay until they're sure.
Food, health & wellness
Gift hampers and daily essentials
Delivery by a date is the whole question.
Set up once. Reply first, every time.
Start free trial- 1
Connect your Shopify store.
Scout has your live products, prices, stock and orders.
- 2
Connect your channels.
WhatsApp, Instagram and your website chat.
- 3
Write your answers once.
Shipping, COD, returns and delivery times.
- 4
Set your follow-up timing.
So quiet customers hear from Scout again.
Questions, answered.
How do I improve response time to customers?
Answer the repeat questions instantly and let people handle only the rest. Scout replies to every chat with the price, stock and next step, and hands the few tricky chats to your team.
What is first response time in customer service?
The time between a customer's first message and your first reply. Scout replies the moment the chat arrives.
How do I convert enquiries into sales?
Reply while the customer is interested, answer their doubt, and make paying one tap. Scout does all three in the same chat, and follows up if they go quiet.
How do I follow up with potential customers who stopped replying?
Scout notes where the chat left off and sends a friendly follow-up later with the product and price. You set the timing.
How do I increase sales on WhatsApp?
Reply fast, recommend the right product, send a checkout link, and follow up with customers who go quiet. Scout does all four in every chat.
What happens if I can't reply within 24 hours on WhatsApp?
Normal messages can't be sent after 24 hours. Scout replies long before that, and your team can restart older chats with an approved WhatsApp template.
Does a faster reply mean a worse answer?
No. Scout answers from your live store data and the policies you've written. When it doesn't know, it asks your team instead of guessing.
Can Scout reply at night and on Sundays?
Yes. Scout replies around the clock, every day, at the same speed.
Reply while they're ready to buy.
Connect your store. Scout answers your next customer the moment they write.
Start free trial14-day free trial · Live on your store tonight