DmScoutEvery chat at once.
WhatsApp, Instagram DMs, comments and website chat, answered in parallel.
“price?”3s
“COD?”4s
“in stock?”2s
“size M?”3s
“track #6107”5s
“any offer?”4s
One person answers one chat at a time. Scout answers all of them.
Handle customer queries at scale
Hundreds of chats a day. Every one answered.
Scout answers every WhatsApp, Instagram and website chat at once. Your team gets only the ones that need a person.
14-day free trial · Live on your store tonight
- DivyaWhatsAppprice of the steel lunch box?Answered · 3s
- @sneha.stylesInstagram commentprice?Answered in DM · 4s
- HarishWebsite chatCOD for 560034?COD confirmed · 4s
- LakshmiWhatsAppwhere is my order #6107Tracking link sent · 5s
- ImranInstagram DMM size in stock?Answered · 3s
- PoojaWhatsAppany offer today?Offer shared · 4s
- SureshWhatsApp50 pieces for a corporate gift, bulk price?Sent to your team with summary
Every chat, as it arrives. No queue.
Repeat questions, handled.
Price, stock, COD, delivery and order status, from your live store.
“Price?”Answered
“In stock?”Answered
“COD available?”Answered
“Where is my order?”Answered
“Delivery charges?”Answered
Your team typed none of these.
Your team gets the rest.
Bulk orders, damaged parcels and special requests, each with a summary.
Suresh
WhatsAppScout’s summaryWants 50 steel lunch boxes for a corporate gift. Asked for a bulk price and a GST invoice. Delivery to Bengaluru by the 15th.
ReplyHand back to Scout
Sale days, same speed.
Diwali, a new drop or a viral reel. No extra staff.
- 7pmReel goes viral
- All nightEvery "price?" comment answered, then moved to DMs
The queries Scout takes off your plate.
- The exact price.Including the size or colour they picked.
- Your COD rules.With any order limits you have set.
- Order status.With a tracking link, after checking the order is theirs.
- Active offers.Coupon codes are checked before Scout quotes them.
- Which one to buy.A recommendation from your catalogue, with the reason.
- A link to buy.A product card, or a checkout link ready to pay.
By hand, or with Scout.
| Replying by hand | With Scout | |
|---|---|---|
| A rush of chats | Answered one by one, hours later | Every one answered in seconds |
| The same question all day | Typed again each time | Answered correctly each time |
| Instagram "price?" comments | Buried under new ones | Answered, then moved to DMs |
| Sale day or a viral post | Inbox piles up for days | Same reply speed as a quiet Tuesday |
| Chats that need a decision | Mixed in with everything else | Sent to your team with a summary |
| Growing chat volume | Hire another person | Scout takes the extra load |
The same few questions, in every category.
Home & kitchen
“Price of the 3-litre?”
The exact price for that size.
Fashion & ethnic wear
“Is L available?”
Live stock for that size.
Beauty & personal care
“Is it paraben-free?”
Answered from your product details.
Jewellery & accessories
“Is COD available?”
Your COD rules, with any order limits.
Electronics & gadgets
“Where's my order?”
Status and tracking link, once the order is confirmed as theirs.
Food, health & wellness
“Do you deliver to my pincode?”
Answered from your shipping policy.
Live on your store. Four steps.
Start free trial- 1
Connect your Shopify store.
Scout gets your products, prices, stock and orders.
- 2
Connect your channels.
Your WhatsApp Business number, Instagram account and website chat.
- 3
Add your policies.
Shipping, COD and returns, in your own words.
- 4
Turn Scout on.
Your team replies only to the chats Scout hands over.
Questions, answered.
How do I handle customer queries when there are too many?
Let Scout answer the repeat questions the moment they arrive, and send only the chats that need a person to your team.
How do I manage customer queries on WhatsApp Business?
Connect your WhatsApp Business number and your store to DmScout. Scout replies to every new message, and your team sees every chat in one inbox.
How do I handle multiple customers at the same time?
Scout answers every chat in parallel, so ten customers writing in the same minute each get a reply. Your team steps in only where a person is needed.
How can I reduce support tickets?
Most tickets are the same questions: price, stock, COD, delivery and order status. Scout answers those from your live store data, so they never reach your team.
Can Scout handle Instagram DMs and comments too?
Yes. Scout answers Instagram DMs and "price?" comments, then continues the conversation in DMs. WhatsApp, Instagram and website chats all land in one inbox.
Will customers get wrong answers when it's busy?
Scout answers from your store data and the policies you've written, and it asks your team when it doesn't know.
How many chats can Scout handle in a day?
There's no queue. Each chat is answered as it arrives, however many come in.
Can my team still reply to customers themselves?
Yes. Take over any chat with one tap, reply, and hand it back to Scout when you're done.
Hundreds of chats. Every one answered.
Connect your store tonight. Scout replies to your next customer in seconds.
Start free trial14-day free trial · Live on your store tonight