DmScoutA real answer.
Price, stock, delivery and COD, at midnight, same as noon.
price of the brass lamp?
11:48 PMThe brass lamp is ₹2,199 and in stock. Delivery to Pune in 4–5 days. Want the link?
Scout · 3sMore than a WhatsApp Business away message
Your store answers at 3am.
An away message promises a reply. Scout gives the price, the stock and the checkout link while your team is off.
14-day free trial · Live on your store tonight
hi is the cotton bedsheet set available in king size?
3:07 AMYes! King size is in stock in 3 colours:
indigo. cod?
COD is available for your pincode. Here's your order: Pay ₹1,899 or choose COD at checkout
Order #8830 · 3:11 AM · your team was asleepCotton Bedsheet Set · King · Indigo₹1,899View
Cotton Bedsheet Set · King · Sage₹1,899View
Cotton Bedsheet Set · King · Rust₹1,899View
An after-hours reply that answers.
Start free trial- 1
Connect your Shopify store.
Scout knows your products, prices, stock and orders.
- 2
Connect your channels.
Your WhatsApp Business number, plus Instagram and website chat.
- 3
Add your policies.
Shipping, COD, returns and delivery times, in your own words.
- 4
Turn Scout on.
Every chat, day or night, gets a real answer.
What an away message can't do.
Night orders, closed at night.
Scout builds the order and sends a secure checkout link.
want 2 of the glass jars set
1:00 AMHere's your order: Pay ₹1,398 securely
Paid · 1:02 AM2 × Glass Storage Jar Set₹1,398View
A short morning list.
Overnight chats that need you, each with a summary.
Kavya
12:40 AMScout’s summaryWants 20 return gifts for a housewarming on Sunday. Asked for a bulk price. Scout told her the team will reply by 10 AM.
ReplyHand back to Scout
Instagram at 2am, too.
DMs and "price?" comments answered through the night.
Away message, or Scout.
| Away message | With Scout | |
|---|---|---|
| Reply at 11pm | "We'll get back to you" | The actual answer |
| Product questions | Wait until morning | Answered from your live catalogue |
| Placing an order | Customer waits to be told how | Checkout link sent in the chat |
| Instagram DMs and comments | Not covered | Answered through the night |
| Your phone | Has to be online to send it | Not needed. Scout runs in the cloud. |
| Sundays and holidays | Same holding message all day | Every chat answered as usual |
Asked after closing time. Answered by Scout.
- The exact price.For the product they're looking at.
- Live stock.For that size or colour.
- Delivery times.Your delivery times for their city.
- Active offers.With coupon codes checked.
- Order status.With a tracking link, after checking the order is theirs.
- A call request.Your team gets a summary. The customer is promised a morning reply.
What night-time shoppers ask, in your category.
Home & kitchen
“COD available?”
Your COD rules, including your order limits.
Fashion & ethnic wear
“Is the lehenga available in M?”
Live stock for that size.
Beauty & personal care
“Is the combo still on offer?”
Your active offers, with coupon codes checked.
Jewellery & accessories
“Is it gold-plated or 1 gram gold?”
Answered from your product details.
Electronics & gadgets
“Does it support fast charging?”
The same answer your team would give at noon.
Food, health & wellness
“Is the protein powder vegetarian?”
From your product details, at 11pm or 3am.
Questions, answered.
What should my WhatsApp Business away message say?
An away message can only say you're away. If you want night-time customers to get their answer, let Scout reply with the price, stock and delivery details instead.
Why is my WhatsApp Business away message not working?
Check the schedule and recipients you've set, and that your phone is online, since the app sends it from your phone. Scout replies from the cloud, so your phone can stay off.
How do I set an out of office message on WhatsApp Business?
In the WhatsApp Business app, go to Settings › Business tools › Away message, turn it on, write the message and set the schedule.
How do I set an auto reply message after office hours?
Connect your WhatsApp Business number and your store to DmScout. Scout replies to every chat after hours with a real answer, not a holding message.
Can I offer 24/7 customer support without a night shift?
Yes. Scout answers every chat around the clock. The few that need a person wait in your inbox with a summary for the morning.
Can customers place orders at night?
Yes. Scout builds the order and sends a secure checkout link in the chat, at any hour.
What happens to chats Scout can't answer at night?
Scout tells the customer your team will get back to them, and hands the chat over with a summary, ready for the morning.
Can I keep using the WhatsApp Business app on my phone?
If your number runs on the WhatsApp Business app, you can connect it to DmScout and keep the app. Scout pauses on any chat you reply to yourself.
Close the shop. Keep answering.
Connect your store tonight. Scout answers your first after-hours customer.
Start free trial14-day free trial · Live on your store tonight
Pprice?
SSent you the details in DM!